1. Our Commitment to You
At DermaLight Co., we stand behind the quality of our products and want you to be completely satisfied with your purchase. This Returns & Refunds Policy outlines the terms and conditions for returning items and requesting refunds.
2. Return Window
We offer a 30-day return window from the date of delivery. To be eligible for a return, your request must be initiated within 30 days of receiving your order.
3. Eligibility for Returns
To qualify for a return, your item must meet the following conditions:
Unopened/unused products
- Item must be in original, unopened packaging
- All seals, tags, and protective coverings must be intact
- Product must be unused and in resalable condition
- Original receipt or proof of purchase must be provided
Defective or damaged products
- Item must have a manufacturing defect or have been damaged during shipping
- Damage or defect must be reported within 48 hours of delivery
- Photos of the damage/defect must be provided
Wrong item received
- Error must be reported within 7 days of delivery
4. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Products that have been opened, unsealed, or removed from original packaging
- Products that show signs of use
- Items marked as "Final Sale" or "Non-Returnable"
- Gift card purchases (all final and non-refundable)
- Individual items from bundle or set purchases
5. Hygiene and Safety Policy
As a skincare company, we take hygiene and customer safety seriously. Once a product has been opened or used, we cannot accept it for return. This policy protects all our customers from potentially contaminated products.
6. Refund Options
- Full refund to original payment method for unopened products returned within 30 days, defective/damaged products, or wrong items shipped
- Store credit for returns that don't qualify for full refund (never expires)
- Exchange for defective items or wrong items received
- Partial refund if item is returned in less-than-perfect condition
7. Return Shipping Costs
For returns due to change of mind, the customer is responsible for return shipping. We cover return shipping for defective or damaged products, wrong items shipped, or products that don't match the description.
8. How to Initiate a Return
- Email us at info@dermalightco.com with your order number, full name, reason for return, photos, and preferred resolution.
- Wait for authorization — our team will respond within 2–3 business days.
- Ship the item using a trackable shipping method.
- Inspection — we will inspect within 3–5 business days and process your refund, exchange, or store credit.
Do not send items back without prior authorization. Unauthorized returns will be refused.
9. Refund Processing Time
- Credit card refunds: 5–10 business days
- PayPal refunds: 3–5 business days
- Store credit: immediate upon approval
- Bank transfer refunds: 5–7 business days
10. Late or Missing Refunds
If you haven't received your refund after the expected processing time, please check with your bank first. If you've done so and still have not received your refund, contact us at info@dermalightco.com.
11. Cancellations
You may cancel your order without penalty if it has not been processed for shipment and you contact us within 24 hours of placing the order. Once shipped, an order cannot be cancelled.
12. Contact Information
Email: info@dermalightco.com Phone: 084 587 1628 Business hours: Monday – Friday, 9:00 AM – 5:00 PM SAST
By making a purchase from DermaLight Co., you acknowledge that you have read, understood, and agree to be bound by this Returns & Refunds Policy.