1. Shipping Coverage
DermaLight Co. proudly offers FREE shipping on all orders — no minimum spend, no codes, no fine print.
2. Order Processing Time
All orders are processed within 1–2 business days (Monday – Friday, excluding public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time Estimates
Estimated delivery time: 8–15 business days from the date of shipment.
Delivery times may vary based on your location, courier availability, weather conditions, public holidays, and peak shopping seasons. These are estimates only and not guarantees.
4. Shipping Costs
We are pleased to offer FREE SHIPPING on all orders. There are no minimum order values required.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Please allow 24–48 hours for tracking information to become active.
6. Shipping Carriers
We partner with reputable courier services to ensure safe and reliable delivery, including The Courier Guy, Dawn Wing, Fastway Couriers, and Aramex. The specific carrier for your order will be selected based on your delivery location.
7. Delivery Address Requirements
Please ensure that you provide a complete and accurate delivery address including full street address, suburb/city, province, postal code, contact telephone number, and recipient's full name.
DermaLight Co. is not responsible for delays or non-delivery caused by incorrect or incomplete address information.
8. Failed Delivery Attempts
The courier will typically make 2–3 delivery attempts before returning the package. If returned to us, we will contact you to arrange re-delivery (additional fees may apply).
9. Damaged, Lost, or Stolen Packages
Damaged packages: Take photos and contact us within 48 hours of delivery.
Lost packages: If your tracking shows delivered but you haven't received it, check with neighbours, contact the courier, then contact us within 7 days.
Stolen packages: DermaLight Co. is not responsible for packages that are stolen after successful delivery.
10. Delivery Delays
While we make every effort to deliver within the estimated window, circumstances outside our control may cause delays. We will communicate any known delays and work to resolve them promptly.
11. Order Cancellations and Modifications
Contact us immediately at info@dermalightco.com to cancel or modify an order. We can only accommodate this if the order has not yet been processed for shipment.
12. Contact Information
Email: info@dermalightco.com Phone: 084 587 1628 Business hours: Monday – Friday, 9:00 AM – 5:00 PM SAST
By placing an order with DermaLight Co., you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.